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Title
Text copied to clipboard!Food and Beverage Server
Description
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We are looking for a dedicated and enthusiastic Food and Beverage Server to join our team. As a Food and Beverage Server, you will be responsible for ensuring that our guests have an exceptional dining experience. You will take orders, serve food and beverages, and provide outstanding customer service. Your role is crucial in creating a welcoming atmosphere and ensuring customer satisfaction. You will work closely with the kitchen and bar staff to ensure that orders are accurate and delivered promptly. Attention to detail, a positive attitude, and the ability to work in a fast-paced environment are essential for this role. You will also be responsible for maintaining cleanliness and organization in the dining area, handling payments, and addressing any customer concerns or complaints. The ideal candidate will have excellent communication skills, a friendly demeanor, and a passion for hospitality. Previous experience in a similar role is preferred but not required, as we provide comprehensive training. If you are a team player who enjoys interacting with people and providing top-notch service, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Greet and seat customers promptly.
- Take accurate food and beverage orders.
- Serve food and beverages to customers.
- Ensure orders are delivered accurately and promptly.
- Provide menu recommendations and answer customer questions.
- Handle customer complaints and concerns professionally.
- Maintain cleanliness and organization in the dining area.
- Process payments and handle cash transactions.
- Collaborate with kitchen and bar staff.
- Follow health and safety regulations.
- Upsell additional products when appropriate.
- Prepare tables by setting up linens, silverware, and glasses.
- Check customers' identification to ensure they meet age requirements for alcohol consumption.
- Monitor food and beverage quality and presentation.
- Assist with opening and closing duties.
- Participate in team meetings and training sessions.
- Maintain a positive and professional attitude.
- Ensure customer satisfaction and build relationships with regular customers.
- Handle special requests and dietary restrictions.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience as a server or in a customer service role is a plus.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong attention to detail.
- Ability to stand and walk for extended periods.
- Basic math skills for handling payments.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Positive attitude and team player.
- Knowledge of food safety and hygiene practices.
- Ability to multitask and prioritize tasks.
- Friendly and outgoing personality.
- Ability to handle stressful situations calmly.
- Willingness to learn and adapt to new procedures.
- Professional appearance and demeanor.
- Ability to lift and carry heavy trays and equipment.
- Customer-focused mindset.
- Reliable and punctual.
- Ability to work independently and as part of a team.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in the food and beverage industry?
- How do you handle difficult customers or complaints?
- What steps do you take to ensure accuracy in taking and delivering orders?
- How do you prioritize tasks during a busy shift?
- Can you provide an example of a time you went above and beyond for a customer?
- How do you stay motivated during long shifts?
- What do you think is the most important aspect of customer service?
- How do you handle working in a team environment?
- Are you comfortable working flexible hours, including nights and weekends?
- How do you ensure compliance with health and safety regulations?